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JUICE PLUS+ GENERAL TERMS & CONDITIONS / United Arab Emirates

1. Object of the contract:

Juice PLUS+® Middle East LLC, UAE (hereafter Juice PLUS+) sells over its website www.juiceplus.com nutritional whole foods through franchise partners to end users.  Franchise partners can purchase products via this website. Both are named customers in the following. These General terms & conditions (T&C) regulate the relationship between Juice PLUS+ and the customer regarding all goods ordered on these websites or in direct sales.

2. Contract conclusion:

2.1. All offers from Juice PLUS+ on this website are without obligation and none binding. Contracts are concluded by customers placing an order online or by email, getting a confirmation email and the goods are delivered by Juice PLUS+, or in direct sales only by delivery of the goods, into existence.

2.2. Deviating or opposing T&C of the purchaser are not acknowledged and are not part of the contract.

2.3. The contract is available to the customer as a download from the website. The contract text is not saved by Juice PLUS+ The contract text is available in English, Arabic, German, French and Italian language. The purchaser can correct entry errors with the help of the “back” key. In direct sales, the buyer receives a contract to be signed on paper.

3. Prices:

The price includes all applicable taxes and value added tax, if and when applicable. The shipping and handling charges can be added in some cases.

4. Delivery:

4.1. The dates and deadlines desired by the purchaser are unbinding as far as they are not explicitly confirmed by Juice PLUS+ in writing. Only dates stated by Juice PLUS+ are valid. Juice PLUS+ is free to choose the type of shipment.

4.2. Juice PLUS+ is not responsible for delivery delays due to acts of nature beyond control and this does not release the purchaser of his contractual duties.

4.3. The goods are delivered by Juice PLUS+ with exempting effect and full discharge of its liabilities, if they were delivered to the address of the customer that he stated in his order and the goods were handed over to him or a person of his household or neighbourhood who confirmed the receipt in writing or electronically.

5. Home-Delivery-Service-Contracts:

5.1. Home-Delivery-Service-Contracts (delivery every 1, 2, 3 or 4 months) are concluded for an indefinite period of time. Both parties can cancel this contract with a term of 30 days before the next delivery date. Cancellation requires written form.

The customer can choose 4 equal monthly installment obligations or select one-time (full payment option) payment of the total amount. For the granted partial payment Juice PLUS+ will charge fees, that are calculated from the respective difference between the total costs and partial payment price.

5.2. It is possible within the framework of this contract to order one-off deliveries, as far as they are labeled accordingly. In this case, the customer also has the choice between one-time payment or 4 monthly installments.

6. Warranty:

The customer will be advised of the statutory warranty rights. In a warranty case, the customer can contact the Juice PLUS+ customer service: Phone in  UAE: +971 4 249 60 40.

7. Warranty Rules for Juice PLUS+-Franchise Partner:

7.1. A Faulty condition is only given if the delivered goods have an apparent material or manufacturing defect.

7.2. Warranty claims of the purchaser are limited to rectification.

7.3. The risk is transferred to a shipping company with the delivery of the goods.

8. Payment and delay:

8.1. Payment of the goods is possible as follows:.

- Credit card (MasterCard, Visa, Debit Card)

8.2. The purchase price is due upon invoicing. If the buyer makes use of a partial payment option, paragraph 5.1 shall apply accordingly.

8.3. In case the customer is overdue with his payments, completely or partially, Juice PLUS+ is entitled to set the amount due. The customer bears the costs of collection.

9. Costs of the customer:

If withdrawals cannot be carried out, due to lacking funds or any other reasons on customers side, or deliveries get returned to Juice PLUS, due to wrong address, failure to pick up or refuse acceptance, the customer has to bear all the resulting costs.

10. Exclusion of the right of withdrawal:

The right of withdrawal does not exist, upon delivery of sealed goods, which are not suitable for return due to health or hygiene reasons. The same applies to perishable goods, whose expiration date has exceeded. If the purchaser is not a consumer (e.g. Juice PLUS+ Franchise Partner) he has no right of withdrawal from his obligations of payment.

11. Data protection:

Personal data of the customer (Name, Address, Telephone number, E-mail address, Bank details) are only forwarded to third parties as far as this is necessary for the fulfilment of Juice PLUS+`s contractual obligations. In this case the extent of the data to be transferred is limited to the necessary minimum. Apart from that, reference is made to the special data protection declaration under www.juiceplus.com.

12. Newsletter:

The customer agrees to the email delivery of newsletters by Juice PLUS +. The email address of the customer will not be passed on to any third parties. The customer can cancel the newsletter at any time under customercare.ae@juiceplus.com.

13. Severability clause:

13.1. If individual regulations of these T&C are void or ineffective in whole or in part, this shall not influence the effectiveness of the remaining regulations.

13.2. Modification or supplements of these T&C require written form. This also applies to the requirement for written form.

13.3. The right of residence of the buyer is applicable to these T&C. Place of jurisdiction is United Arab Emirates adn Dubai, if the buyer is a merchant.

REVOCATION POLICY

Right of revocation

You may withdraw your contract declaration within Thirty (30) days without giving any reasons.

The revocation period is Thirty (30) days from the date on which you or a third party named by you, which is not the carrier, have or has taken the goods or the first good in possession.

To exercise your right of revocation, you need to inform Juice PLUS+® Middle East, Grosvenor Business Tower, Office 1908, PO Box 75127, Dubai, UAE

E-Mail customercare.ae@juiceplus.com, via registered mail or email of your decision to revoke from this contract. You can use the attached sample revocation form however, this is not a mandatory format.

In order to keep track of the revocation period, it is sufficient for you to send the information to exercise the right of revocation on or before the revocation deadline.

Effects of revocation

If you revoke this contract, Juice Plus+ will reimburse you for any payments that have been received from you, including delivery costs for goods (except for the additional costs arising from the fact that you have chosen a type of delivery other than the offered standard delivery), without delay and at the latest within Fourtenn (14) days from the date on which we have received the notification about the revocation of this contract. For this reimbursement, Juice Plus+ will use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; in any case, you will not be charged any fees for the reimbursement. Juice Plus+ may withhold the reimbursement until Juice Plus+ has received the returned goods or you have provided evidence that you have returned the goods, whichever is the earlier.

You have to transfer or return the goods promptly and in any event, no later than 14 days from the date on which you notify Juice Plus+ of the revocation of this contract.  The deadline is met if you send the goods back on or before the expiration of Fourteen (14) days. You bear the direct cost of returning the goods.

You only have to pay for any diminished value of the goods, if this is due to an unnecessary handling to ascertain the nature, characteristics and functioning of the goods dealing with them.

 

Additional Terms and Conditions:

  • “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
  •  Visa and Master Card) and which currencies will be accepted for payment
  • We will not trade with or provide any services to OFAC and sanctioned countries.
  • Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
  • Cardholder must retain a copy of transaction records and Merchant policies and rules.
  •  User is responsible for maintaining the confidentiality of his account.